Gorgias: AI, Helpdesk & Chat

Thank you for taking the time to share your experience!

We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent helped you achieve over a 40% automation rate during peak periods. Supporting teams through high-volume seasons while maintaining efficiency and delivering a seamless customer experience is exactly what we strive for.

It’s especially rewarding to know that the AI Agent is providing value throughout the entire customer journey, helping your team handle demand spikes without compromising service quality. Hearing that your CSAT has remained consistently high while automation has increased is a fantastic testament to the balance among speed, accuracy, and great customer support.

Thank you for your recommendation and for trusting Gorgias as part of your customer experience strategy. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for sharing your experience with Gorgias!

We’re delighted to hear that the Shopify integration has been seamless for your team and that the AI features are already helping resolve basic customer inquiries on the first touch. Providing tools that empower support teams to work more efficiently while delivering fast, accurate responses is exactly what we strive for.

It’s especially meaningful to hear that after evaluating other customer service platforms, you chose to return to Gorgias because it simply works for your team. Building a reliable, scalable platform that ecommerce brands can depend on every day is at the heart of what we do.

Thank you for your trust, support, and for taking the time to leave this review. We’re grateful to have you as part of the Gorgias community and look forward to continuing to support your team’s success as you grow!

Thank you for taking the time to share your feedback and for being with Gorgias for the past 7 years. We truly appreciate your continued trust and the opportunity to support your business over the years.

We completely understand how important timely assistance is when issues affect your workflow, and our team always strives to respond to every request as quickly as possible.

After reviewing your recent case, we can confirm that our team followed up and continued assisting throughout the troubleshooting process. We’re glad the issue was ultimately resolved after the recommended steps helped identify a local browser-related issue on your end, and we appreciate your confirmation that everything is now working properly again.

A member of our management team will also reach out directly to ensure everything continues to work properly and to assist further should anything else be needed. We also value your feedback as it helps us continue improving the overall support experience for our merchants.

Our team remains available at any time moving forward.